On August 18, USA Today reported hospitals like MedStar Georgetown University Hospital are using AHRQ’s recently released toolkit to be more transparent in communicating medical errors.The toolkit details the “Communication and Optimal Resolution” process, which establishes guidelines for adopting more transparency.
Studies have shown patients want to know when an adverse event has occurred and, in some instances, are more likely to sue when they perceive a lack of honesty. Studies also show doctors suffer from anxiety when there are restrictions about what they are allowed to discuss.
MedStar’s initiative created a standardized approach for physicians to communicate with patients and families when there is a medical error. Physicians on the hospital’s “Go Team” complete a four-hour training program as well as booster courses every six to eight months to help prepare for these conversations and assist other physicians who must deal with a medical error.
Access the USA Today article to learn more about transparency with patients and the benefits of an open environment for dialogue.