Hospitals, long-term care facilities and various other healthcare settings across the nation use the National Healthcare Safety Network (NHSN) for submitting various data related to infection surveillance and control. Some of the data reported and submitted are federally mandated and other healthcare infection surveillance data is optional.
Regardless of what health care setting one is reporting for; there is a new process to request support from the NHSN Help Desk through a web enabled customer service application called NHSN-ServiceNow. This new process is designed to address questions and issues faster. The NHSN Service-Now FAQs document walks one through the steps to utilize this new process. Learn more about the NHSN HelpDesk.
Please note: the NHSN user must have a SAMS account and must be able to successfully log into their SAMS account to access the NHSN ServiceNow portal. If one does not have a SAMS account or you cannot get passed that first sign log in screen, use the email addresses nhsn@cdc.gov or samshelp@cdc.gov to request support.
“The NHSN data reporting system is large and complex. With so many reporting features, there are frequent updates, and revisions to various modules which directly affect numerous elements throughout the system; therefore, issues sometime do arise. I am available to assist where I can in troubleshooting issues and to help alleviate frustration,” shared Lori Hintz, Quality Improvement Advisor for Great Plains Quality Innovation Network (GPQIN) and the South Dakota Foundation for Medical Care (SDFMC). Email Lori: lori.hintz@greatplainsqin.org.