Woman meeting with doctor

Fostering a culture of patient safety within our healthcare organizations is critical to ensuring that our patients and residents have the safest care possible. This webinar will provide an overview of the Agency for Healthcare Research and Quality’s Surveys on Patient Safety Culture™ (SOPS®) which assess patient safety culture from the perspectives of providers and staff. Speakers will detail the SOPS surveys, supplemental item sets, databases and resources available to users.

September 19, 2023 | 3:00 – 4:00 pm CT

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Presentation Objectives:

  1. Describe what areas of patient safety culture the SOPS surveys and supplemental item sets assess
  2. Explain why the SOPS surveys are crucial tools for improving patient safety culture
  3. Detail work and time commitments for administering a SOPS survey
  4. Highlight the SOPS Databases and other AHRQ SOPS resources, including the Action Planning Tool


SOPS surveys can help healthcare organizations examine trends in patient safety culture over time and enable comparisons across work areas, staff positions and facility characteristics. Additionally, they can help to foster a safer patient/resident care environment, a healthier work atmosphere, and staff well-being across all health settings. Ultimately, a positive patient safety culture is crucial for reducing medical errors and increasing productivity among healthcare staff.

Krystal Hays“As a nurse who participated in the SOPS survey, I was able to anonymously provide feedback to the leadership team about my perception of areas that our organization was doing well and those that needed improvement. It was empowering as a team member to know that patient safety was a top priority of my organization and that my responses were used to make improvements that impacted patient safety and the work environment,” shared Krystal Hays, DNP, RN, CPHQ, RAC-CT; Great Plains QIN Regional Project Manager. (pictured)

Webinar Speakers:

Naomi Yount, Ph.D. SNaomi Youngenior Study Director, User Network for the AHRQ Surveys on Patient Safety Culture™ (SOPS®), Westat

Dr. Yount is an industrial-organizational psychologist and Westat Principal Research Associate with more than 15 years of experience conducting organizational research and analysis with a focus on patient safety and patient experience. She worked on the development of survey items assessing workplace safety in hospitals and nursing homes as well as other SOPS surveys and supplemental item sets. She also serves as the analytic lead for SOPS Databases and Databases for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) patient experience surveys.

Rose TylerRose Tyler, M.S., Research Associate, User Network for the AHRQ Surveys on Patient Safety Culture™ (SOPS®), Westat

Ms. Tyler is the AHRQ Surveys on Patient Safety Culture (SOPS) Database manager. She supports and manages data submission, data cleaning and analysis, reporting, technical assistance, and promotion and outreach of the SOPS Database.