The mission of FirstLink is to assist individuals in identifying, accessing and making effective use of community and volunteer resources. Through this program, individuals can access free resources, support as well as crisis intervention services throughout North Dakota and parts of Minnesota.
FirstLink Resource Directory
Access the FirstLink online resource directory for all types of service needs, including transportation, education, employment, health care, youth services, housing and mental health. The directory is searchable by topic or city/zip code. Anyone can access valuable information on local services by calling 2-1-1, texting their zip code to 898-211 or visiting www.myfirstlink.org.
- Watch this Firstlink Video, to better understand how to navigate the directory to identify services and resources that meet your needs and service area.
- A team of university students created a short video to emphasize the importance and impact of ensuring your community resource information is listed, and up-to-date.
“In working with our partners, a common opinion expressed is that there is a lack of knowledge of resources that are available in the community; or a lack of knowing how to connect with a resource. The FirstLink Community Resource Directory is the most comprehensive list in the state. It does take effort to better understand how to use it to compliment your work and also to keep it up-to-date,” shared Lisa Thorp, BSN, CDCES; Great Plains QIN Quality Improvement Advisor.
Thorp continued, “I highly recommend taking the time to watch the very short videos that teach how to most efficiently use the directory and how to add or update information for your organization. If we all work together to maintain this database, it will definitely be useful to community members to find resources needed. Also, as an RN, I can see the value of the directory for care coordination, discharge planning and connecting patients to the resources they need to live independently.” .
FirstLink 2-1-1 Helpline
- Provides confidential listening and support, in addition to information and referral on abuse/assault, addiction, disabilities, education, financial assistance, food, medical, mental health, military, parenting, recreation, suicide, transportation, volunteer opportunities, etc.
- Call specialists are trained in crisis intervention, including suicide intervention.
- Offers active military member support, veteran support and military family member support.