Standard 15 | Communicate the organization’s progress in implementing and sustaining CLAS to all stakeholders, constituents and the general public

Purpose | Standard 15 helps to convey information to intended audiences about efforts and accomplishments in meeting the National CLAS Standards; learn from other organizations about new ideas and successful approaches to implementing the National CLAS Standards; build and sustain communication on CLAS priorities and foster trust between the community and the service setting; meet community benefits and other reporting requirements, including accountability for meeting health care objectives in addressing the needs of diverse individuals or groups.

Strategies for Achievement:

  • Draft and distribute materials that demonstrate efforts to be culturally and linguistically responsive. The materials should be easy to understand and in accordance with Standard 8.
  • Partner with community organizations to lead discussions about the services provided and progress made; see also Standard 13.

For additional strategies, see “The Blueprint an implementation guide to help you advance and sustain CLAS within your organization.  

The Checklist | Work with your team to complete this Implementation Checklist for the National CLAS Standards to find areas of opportunity and create your CLAS Action Worksheet!

The Great Plains QIN team developed a simple video to outline National CLAS Standard 15. If you have questions or would like technical assistance on how to implement the National CLAS Standards, contact a member of the Great Plains QIN Team.