The National Institute of Health defines a health-literate healthcare organization as one that makes it easy for people to navigate, understand and use information and services to take care of their health.

During this Webinar presentation, hosted by the Institute for Healthcare Advancement, the attendee will learn actionable strategies used at Johns Hopkins Health System in becoming a health literate organization.

This is an opportunity to learn practical, affordable and actionable action steps that were used to meet each of the Agency for Healthcare Research and Quality’s (AHRQ) 10 Attributes of a Health Literate Health Care Organization. In addition, the speakers, Tom Bauer and Michele Heacox, will share innovative, patient-centered educational approaches that are tailored to meet evolving learner preferences. There is no cost to attend.

Wednesday, July 17, 2024 | 11:00 am to 12:00 pm (CT)

Register Today

Webinar Objectives:

  • Learn how to implement the 10 attributes of a health-literate organization
  • Learn practical steps for integrating health literacy into your organization’s strategic plan and achieving C-suite support
  • Identify 5 emerging person-centered patient education modalities that meet the evolving preferences of learners


Tom Bauer, MBA, RT (R)
Johns Hopkins MedicineTom Bauer is the Senior Director of Patient Education and Engagement at Johns Hopkins Medicine. He was selected by the National Academy of Science & Medicine as an exemplar in implementing the 10 attributes of a health literate organization. He has presented at the National Academy of Science & Medicine Roundtable discussion on “Making the Case for Health Literacy” and has been featured in two AHRQ case studies and two VHA Blueprints. Bauer has also served as an advisor to the American Hospital Association’s Opioid Collaborative and PFAC collaboratives.
Michele Heacox, M.S., R.N.
Johns Hopkins MedicineMichele Heacox is a Patient Education Specialist of Patient Education and Engagement at Johns Hopkins Medicine. She has over 40 years of experience in health care. Her experience has been in nursing leadership and patient and family education with a focus on health literacy writing and editing. She has led and facilitated multiple innovative patient centric education projects. Her work over the years has significantly contributed to implementing the 10 attributes of a health-literate organization at Johns Hopkins Medicine.

Learning credits available:

CHES/MCHES: Sponsored by the Institute for Healthcare Advancement, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc., this webinar is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive 1 total Category I continuing education contact hours. Maximum advanced-level continuing education contact hours available are 0. Continuing Competency credits available are 0. Provider ID#: 101864

CPH: This activity is approved for 1 credit accepted by the National Board of Public Health Examiners’ Certified Public Health (CPH) recertification program.

CA Nursing: Institute for Healthcare Advancement is a provider approved by the California Board of Registered Nursing, CEP# 11933, for 1 contact hour.

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