Standard 9 | Establish culturally and linguistically appropriate goals, policies and management accountability, and infuse them throughout the organization’s planning and operations.
Purpose | Helps to make CLAS central to the organization’s service, administrative, and supportive functions; to integrate CLAS throughout the organization (including the mission) and highlight its importance through specific goals; to link CLAS to other organizational activities, including policy, procedures, and decision-making related to outcomes accountability.
Strategies for Achievement | Examples of Strategies:
- Encourage governance and leadership to establish education and training requirements relating to culturally and linguistically appropriate services for all individuals in the organization, including themselves.
- Identify champions within and outside the organization to advocate for CLAS, to emphasize the business case and rationale for CLAS, and encourage full-scale implementation.
For additional strategies, see “The Blueprint“ an implementation guide to help you advance and sustain CLAS within your organization.
The Checklist | Work with your team to complete this Implementation Checklist for the National CLAS Standards to find areas of opportunity and create your CLAS Action Worksheet!
The Great Plains QIN team developed a simple video to outline the National CLAS Standard 9. If you have questions or would like technical assistance on how to implement the National CLAS Standards, contact a member of the Great Plains QIN Team.