CMS’ 2014 QualityNet conference featured a series of Master Classes, including “Real Talk: A Patient and Family Engagement Experience.” Jeanine Pilgrim, the National Learning and Action Network (LAN) Coordinator and Patient/Family Engagement Project Manager for the End-Stage Renal Disease (ESRD) National Coordinating Center (NCC), introduced one of many patients whom the NCC is seeking to empower through education and involvement in their own care. That patient, Jasper Travis, shared his story and gave a powerful message to providers and patients.