Quality Payment Program

Meet The Experts

Holly Arends, CMQP, CHSP

Program Manager

Holly Arends has enjoyed a 20 year career in healthcare. She has built her skillset from several different areas of the healthcare community. The highlight of her career is time spent working as Clinical Research Specialist, Director of Quality Management, Risk Manager and CEO of her own Quality Consulting business. She is a change agent in South Dakota and has a strong passion for assisting rural and frontier provider practices.

Jane Stotts, BSN, RN

Quality Improvement Advisor

As a Quality Improvement Advisor, Jane Stotts is supporting providers with quality reporting and Health Information Technology. She offers support, coaching and technical assistance on quality improvement and reporting programs, which now are encompassed in the MACRA/MIPS and Quality Payment Program. She received her BSN from Nebraska Methodist College.

Patti Kritzberger, RHIT, CHPS

HIT – Quality Improvement Specialist

As a Registered Health Information Technician, Patti has 25 years of experience in the health information management field. She has managed day-to-day operations of a CAH Health Information Management Department and also served as the Privacy and Security Officer, as well as the Project Manager for EHR implementation. Other experience includes being the Assistant Director of HIM, Optical Imaging Supervisor and Coder in a large PPS hospital and traveling as a coding consultant. She obtained her CHPS (Certified in Healthcare Privacy & Security) certification in 2013 and CPHP (Certified PQRS Healthcare Professional) in 2014. Patti currently assists eligible hospitals and professionals achieve meaningful use with their EHRs and optimize the use of EHR technology to improve the quality of care. She has conducted several Meaningful Use Audit Readiness Assessments, as well as Privacy & Security Risk Assessment Analyses and on-site Privacy & Security Walk-Through Assessments.  In addition, she works on quality improvement initiatives focusing on diabetes, hypertension, immunizations, colorectal cancer screening and transforming clinical practice.


Quality Improvement Advisor

As a Quality Improvement Advisor, Tammy coaches and provides technical assistance to providers across the state on various quality improvement projects, with specific focus on the Quality Payment Program. She has worked in the healthcare field for 20 years in both the hospital and ambulatory setting; where she has held leadership positions in risk management, performance improvement, health information management and privacy and security. Tammy obtained her BS in Health Information Management from the University of Kansas and holds credentials as a Registered Health Information Administrator, Lean Six Sigma Green Belt, Certified Professional in both Health Information Technology and Electronic Health Records. 

Alissa Wood, BSN, RN

Quality Improvement Advisor

As a Quality Improvement Advisor, Alissa is supporting clinicians through the transition into the Quality Payment Program. She also assists with the implementation of an Outpatient Antibiotic Stewardship Program. Alissa earned her BSN from Loyola University of Chicago. Her clinical experience includes caring for patients in neurology, trauma and emergency department settings. She also worked as a Health Coach, assisting patients with chronic disease.  In this role, she focused on quality improvement and helping clinics and clinicians adapt to the ever-changing healthcare environment.