Elderly couple with a nurse

Sakakawea Medical Center in Hazen, North Dakota utilizes a community collaborative model for their Patient and Family Advisory Council [PFAC]. Join us for a WebEx conversation to learn more.

Thursday, July 11, 2019
12:00 – 1:00 p.m. CT

Register Now

Marcie Schulz, MBA, MSN, RN is the Director of Patient Care at Sakakawea Medical Center, shared “Our PFAC is comprised of six different healthcare organizations. These organizations come together monthly to partner with patients and families to advance care and inspire trust. The goal is to empower patients, families, and caregivers to use their voice to advocate for a high-quality patient experience while sustaining and ensuring care that is patient-centered.”

“This learning opportunity is a result of a conversation that took place a few months ago on one of our provider listservs. A member posed the question about starting a PFAC, looking for some direction and advice. There were a multitude of responses that followed with follow-up questions and interested healthcare professionals looking for the same information. We knew this was a need we could help address. Thanks to Sakakawea Medical Center for their willingness to share their approach; including challenges and successes,” added Keri McDermott, Communications Director with Great Plains Quality Innovation Network.

Schulz added, “The PFAC has brought the medical neighborhood together and offers a mechanism to openly discuss opportunities and provide feedback with one another to improve the overall quality of care in our community. A collaborative approach is a great way to organize a PFAC; we are able to share responsibilities and show the community that we are unified to improve the care provided.”

All healthcare professionals, caregivers and anyone interested in learning more about patient and family advisory councils are encouraged and invited to attend.