Elderly couple planning

KEPRO is the Beneficiary and Family Centered Care QIO (BFCC-QIO) for more than 30 states, including the four states that comprise the Great Plains Quality Innovation Network.

KEPRO began a Patient Navigation Program in Fall 2017 as part of its Person and Family Engagement project with the Centers for Medicare & Medicaid Services (CMS). The program has helped over 14,000 Medicare beneficiaries transition from one care setting to another.

As a result of KEPRO’s current contract with CMS coming to a close, the Patient Navigation program will be ending. KEPRO is not able to continue enrolling Medicare beneficiaries into the Patient Navigation program, but will continue providing service to beneficiaries already enrolled in the program through April 30, 2019, to ensure all of their needs are met.

It is KEPRO’s understanding that CMS has future plans to implement another Patient Navigation program. No additional details are available at this time.

Please contact the KEPRO Outreach Specialist for your state with any questions or for further assistance.

KEPRO offers information and assistance to providers, patients and families regarding beneficiary complaints, discharge appeals and Immediate Advocacy.  Experienced team members are available Monday through Friday from 9:00 a.m. to 5:00 p.m. and from 11:00 a.m. to 3:00 p.m. on Saturday, Sunday and holidays in all local time zones. Outside of normal business hours, a beneficiary can leave a message at KEPRO’s toll-free numbers 24 hours a day, seven days a week. Translation services are available for beneficiaries and beneficiary caregivers who do not speak English.

For additional information, visit www.keproqio.com.