Amid the global pandemic, quality has taken center stage and more healthcare professionals are being called upon to do this critical work. The profession of healthcare quality has arrived at the intersection where preparation meets opportunity and healthcare has taken notice. Healthcare quality professionals are no longer the best kept secret in healthcare so show your pride in what you do and what you care about.
Healthcare Quality Week, brought to you by the National Association for Healthcare Quality, is a dedicated time to celebrate the profession and raise awareness of the positive impact healthcare quality professionals have in their organizations and communities. Let’s celebrate and let others know about the contributions you and your peers or team make to improve quality and safety. Do you have a story to share? If so, we would love to help you tell it. If you are willing to share, we would love to have a conversation with you. Tell Us Your Story.
We look forward to sharing tools and resources as well as highlighting our quality improvement team in observance of Healthcare Quality Week. Also, take the time to attend educational events throughout the week to learn and grow. Details below.
Healthcare Quality Workforce Report: Monday, October 17 | 12:00 – 1:00 p.m. CT
Panel discussion with NAHQ leaders to discuss the report, its impact and how you can leverage the report to your advantage.
Speakers/Panelists: Stephanie Mercado, CAE, CPHQ, Chief Executive Officer & Executive Director, National Association for Healthcare Quality, April Taylor, MS, MHA, FACHE, CMQ/OE, CLSSBB, CPPS, CPHQ, Vice President, The Johns Hopkins Hospital, Bert Thurlo-Walsh, MM, RN, CPHQ, Chief Quality Officer, Milford Regional Medical Center.
Moderator: Mari Devereaux, Safety and Quality Reporter, Modern Healthcare
Quality and Safety Save Healthcare by Saving Costs: Tuesday, October 18 | 12:00 -1:00 p.m. CT
The transition from volume to value continues to challenge healthcare organizations and requires us to lower the overall expense of providing care. Learn how Lifespan, an integrated healthcare system in Providence, RI, used LEAN concepts, and targeted waste reduction through the use of a “waste walk” where engaged leaders were taught to identify and eliminate waste to create efficiencies and find hard dollar savings. Learn how your organization can do the same!
Speaker: Nidia Williams, PhD, MBB, CPHQ, FNAHQ, Vice President, Quality and Safety, Lifespan
How COVID Crashed the System: A Guide to Fixing American Healthcare: Wednesday, October 19 | 12:00 – 12:30 p.m. CT
The pandemic in many ways has shone a light on opportunities for improvement in healthcare. Physician, scholar, public health expert and Founding Dean Emeritus David Nash will discuss with NAHQ’s CEO Stephanie Mercado the pandemics impact on the healthcare system & more importantly how this can lead to a more resilient and equitable healthcare care system for the future. Using a systemic analysis of the COVID crash, Dr. Nash will identify opportunities for change.
Speakers: David Nash, MD, MBA, Founding Dean Emeritus, Author, Jefferson College of Population Health & Stephanie Mercado, CAE, CPHQ, Chief Executive Officer & Executive Director, National Association for Healthcare Quality
Part One – Expanding Your Influence: Making the Case for Quality: Thursday, October 20 | 12:00 – 12:45 p.m. CT
Healthcare cannot improve without making quality and safety the number one priority. Yet, healthcare organizations continue to struggle with aligning the quality business case and their mission. Challenges such as too many priorities, data limitations, financial pressures, translating quality into measurable ROI, and culture act as barriers. This session will arm you with the tools and methods you need to overcome those barriers so you can present with confidence to leaders, peers, or even the C-suite, as to how you and your teams’ efforts are creating ROI for the organization. Leave this session with a template to build quality as a business case.
Speaker: Carole Guinane, RN, BSBA, MBA, FNAHQ, CPHQ, BBSS, Executive Director, Cedars Sinai Health
Part Two – Delivering the Case for Quality: Thursday, October 20 | 3:00 – 4:00 p.m. CT
Fighting for an idea is difficult. Delivering up the ladder, even more so. International speaker and communication coach Chris Gausselin will offer insights in communication. In this session, Chris will cover Aristotle‘s powerful method for persuasion. He will give frameworks helping you shape your case for quality and offer best practices for effective and compelling delivery. During the live Q&A session, Chris will answer questions on communication and run participants though exercises to improve their vocal dynamics, body language and even dealing with nerves.
Speaker: Chris Gausselin, Principal, V3 Executive Communication
♥ Great Plains QIN would like to thank you for your unwavering commitment and perseverance to improving healthcare quality and patient safety in our communities. Thank you for your dedication, resourcefulness and passion these past two years as we have been challenged by the pandemic. We commend you for all you do on the frontlines of healthcare quality, safety and equity.