This session will focus on:
- What patient and family advisors do and how they can help health care organizations improve
quality and safety.
- Four critical steps in the process of working effectively with patient and family advisors.
- Options for ways in which health care organizations can work with advisors, ranging from easier activities, such as working with advisors on short-term projects, to more involved activities,
such as working with advisors as members of quality and safety committees.
- How to identify opportunities for and barriers to working with patient and family advisors in
Pam Dardess is a principal researcher in the Health and Social Development Program at the American
Institutes for Research (AIR) and a fellow with AIR’s Center for Patient and Consumer Engagement. Dardess is
also a co-author of the patient and family engagement framework and led a four-year AHRQ-funded project
to develop, implement and evaluate a Guide to Patient and Family Engagement in Health Care Quality and
Safety in the Hospital Setting. She currently serves as project director for work funded by the Gordon and
Betty Moore Foundation to develop a roadmap for the field of patient and family engagement.