October 23, 2018 @ 12:00 pm – 1:00 pm America/Chicago Timezone
Keri McDermott, BA
402/476-1399; Ext. 502

Woman meeting with doctor

Teach-Back Presentation

Additional Presentation Resources
American Heart Association – The Salty Six
The 10 Elements of Competence for Using Teach-Back Effectivey
AHRQ Teach Back Implementation Start Guide
FDA Sodium Food Label

Overview and Purpose:

The purpose of this WebEx is to help all healthcare providers learn to use teach-back support patients and families throughout the care continuum, especially during transitions between healthcare settings.

The WebEx will include health literacy principles of plain language and using teach-back to confirm understanding, with behavior change principles of coaching to new habits and adapting systems to promote consistent use of key practices. This session will be interactive and will feature a ‘live demonstration’ to share teach-back examples and methods  for implementation.

Featured Presenters:

Sally May, RN, BSN, CH-GCN and Lisa Thorpe, BSN, RN, CDE
Great Plains Quality Innovation Network


Target Audience:

All healthcare providers, including physicians, nurses, certified nursing assistants, medical assistant, physical therapist, occupational therapist are invited to join this event


Upon completion of the WebEx, participants will be able to:

  1. Define teach-back and role in improving patient safety and engagement
  2. Practice the use of plain language
  3. Review the ten key elements of teach-back
  4. Evaluate use of teach-back using Teach-back Observation Tool

Continuing Education (CE):

An application for 1.0 hour of Continuing Education credit has been approved by the North Dakota Board of Nursing; Course #1669.


Save the Date

WebEx: Teach-back: Implementation and Training Coaching Call
November 6th; 12:15-12:45 pm (CT)

The WebEx will provide practical and specific strategies to incorporate teach-back in the workflow at your clinic, measure effectiveness of teach-back implementation, and provide teach-back training to staff. A brief review of teach-back implementation and training will be followed by a question and answer session.



Keri McDermott, BA
Great Plains QIN, Communications Director
(402) 476-1399 | keri.mcdermott@greatplainsqin.org

Jennifer Geisert, RN, BSN
Great Plains QIN, Quality Improvement Advisor
(402) 476-1399 jennifer.geisert@greatplainsqin.org