October 5, 2017 @ 2:00 pm – 3:00 pm America/Chicago Timezone
Krystal Hays
402-476-1399 X522

QAPI Presentation Handout
QAPI Plan Template Worksheet
QAPI Written Plan How-to Guide

Quality Assurance/Performance Improvement (QAPI) is a proactive, data-driven, systems-based approach that prepares nursing homes to provide care with better outcomes—improved quality of life, care and services.

This session provided hands-on assistance to nursing home staff to guide them through developing the five elements of their facility’s QAPI plan with an opportunity to engage in peer sharing for enhanced plan development. The timing of this opportunity coincides with a new federal regulation that requires nursing homes to have a QAPI plan submitted by November 28, 2017.


Target Audience:

All nursing home staff are invited to join this event.


Upon completion of the WebEx, participants will be able to:

  • Define the five elements of a QAPI plan
  • Review Quality Assurance (QA), the specification of standards for quality of service and outcomes
  • Define Process Improvement (PI), the continuous study and improvement of processes with the intent to better services or outcomes
  • Complete a QAPI plan addressing the five elements—design and scope; governance and leadership; feedback, data systems and monitoring; performance improvement plan; and systematic analysis and systematic action



Michelle Lauckner, RN, BA, RAC-CT, IP-BC
Quality Improvement Specialist
Great Plains QIN-QIO – North Dakota

Michelle Lauckner is a registered nurse and the nursing home project lead for the improvement efforts of Quality Health Associates of North Dakota, a part of the Great Plains Quality Innovation Network.  She has over 20 years of nursing experience, including small rural hospitals; public health and long term care, in direct care and managerial roles, and translates this experience into practical assistance to facilitate change and improvement in nursing home care.    She is certified as a Resident Assessment Coordinator and TeamSTEPPS master trainer.  Michelle serves on the steering team for the ND Culture Change Coalition, as the lead for the ND Partnership to Improvement Dementia Care and as a state co-convener for the National Nursing Home Quality Improvement Campaign.