Overview and Purpose:
This session explores competencies necessary for staff to create an optimum dining experience and addresses the advantages of learning new skills to improve communication between all stakeholders. It challenges participants to value change and recognize their significance as leaders. Through examples, solutions will be shared participants can implement to promote their role in contributing to residents’ quality of life and the organization’s success.
Cindy Heilman MS, NDTR, FAND, has over 30 years’ experience enhancing hospitality and food service quality. She is CEO of Higher Standards, a dietetic technician registered with the Academy of Nutrition and Dietetics and creator of Kind Dining® Training, the unique program that improves staff service in senior living communities. She speaks, trains and consults on mealtime hospitality and raising service standards.
This webinar is designed for all long-term care staff.
Participants will be able to:
- Identify concrete leadership initiatives and staff competencies required to raise service quality standards
- Discuss three hospitality secrets to attract more residents, retain good staff and drive positive results
- Implement five low-cost changes immediately to raise service quality and improve the dining experience
Brought to you by the Great Plains Quality Innovation Network, the QIN-QIO serving Kansas, Nebraska, North Dakota and South Dakota in partnership with the QIN-QIOs serving Alaska, Colorado, Hawaii, Illinois, Iowa, Minnesota, Michigan, Montana, Nevada, New Mexico, Oregon, Utah, Wisconsin and Wyoming.