Improving the Patient Experience Learning and Action Network Series
Healthcare is personal. Any individual in need of healthcare services becomes vulnerable. The level of comfort and confidence relayed by healthcare professionals at every stage of care can impact positive health outcomes. The Improving Patient Experience series will address key areas for improving patient engagement including community outreach, facility branding, employee ambassadors and patient feedback.
Following Patient Advice: Creating Positive Change from Negative Feedback
Achieving true and valuable patient feedback is an ongoing challenge. Extensive surveys can provide limited response and highlight negative experiences. Integration of the patient into the care practice provides perspective for customer satisfaction and quality improvement. Boone County Health Center will share benefits of using a Patient and Family Advisory Council to promote ownership and loyalty within the community by systematically engaging and acting upon patient feedback.
President/Chief Executive Officer, Boone County Health Center
Boone County Health Center (BCHC) President and CEO Tanya Sharp holds more than ten years of experience in healthcare administration and is one of the two Nebraska CEOs to be named Becker’s Healthcare’s CEO to Know. She is known for creating and supporting a culture which maximizes the acceptance of change and is well-loved and respected by her staff, peers and co-workers.
A graduate of the Nebraska Hospital Association Leadership Institute, she serves as a mentor to other health care executives and is an active member of the American College of Healthcare Executives (ACHE) and Healthcare Financial Management Association (HFMA). Her engagement in healthcare and development organizations is extensive including the National Rural Health Association (NRHA), Region VII Heartland Regional Health Equity Council (RHEC VII), Prairie Health Ventures Accountable Care Organization, Pareto Captive Board, the Albion Economic Development Committee and the Nebraska Health Association (NHA) Policy and Development Board. Sharp earned her Bachelor of Science in Healthcare Administration from Minnesota State University-Moorhead and has nearly completed her Master of Healthcare Administration from Bellevue University.
Tammy Reigle, MS
Regulatory Informatics Coordinator
Tammy Reigle has worked in healthcare for 28 years; 26 of which have been at Boone County Health Centers. Her exposure to the many aspects of the facility’s operations in positions from clinic reception to billing and clinic nurse established a strong foundation and depth of experience for her current role as Regulatory Informatics Coordinator. She served as project manager for the hospital/clinic Cerner implementation snd was actively involved with the development of Boone County Health Center’s Patient Family Advisory Committee. She has an Associate Degree in Medical Assistant, Bachelor of Science in Healthcare Informatics and a Master of Science in Leadership and Management.
Healthcare professionals at all levels who impact the patient experience, including operations, finance, and public relations/marketing are invited and encouraged to attend.
As a result of attending, participants will be able to:
- Explore methods to gain patient feedback
- Identify current role of patent within organization operation
- Consider systems for capturing and utilizing patient feedback
- Evaluate the process of utilizing patient perspective to impact patient experience