December 6, 2017 @ 12:00 pm – 1:00 pm America/Chicago Timezone
Keri McDermott, BA

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Join us for this exciting webinar that will provide an overview of Patient and Family Engagement (PFE) strategies for engaging patients and families as part of your team. Learn exemplar practices that engage patients and families to improve quality and safety, as well as four discrete interventions that practices can employ to improve patient safety and quality of care by engaging patients and families.

Target Audience:

  • Physician offices and home health agencies, but open to all healthcare providers
  • Medicare beneficiaries, family members and caregivers


Kelly Smith, MSc, PhD is the scientific director of quality and safety research at MedStar Health Research Institute and MedStar Institute for Quality and Safety. Dr. Smith holds a Ph.D. in cardiovascular physiology from McMaster University (Hamilton, ON). Her research focuses on identifying and overcoming lapses in patient safety and improving quality of patient care through innovation and collaboration. Notably, she is a leading investigator in patient partnerships in quality and safety research. Along with colleagues at the University of Illinois at Chicago Dr. Smith has pioneered research on communication and resolution programs such as the Seven Pillars and CANDOR (Communication and Optimal Resolution). Dr. Smith has a strong background in health services research methodology and health policy.

Brought to you by the Great Plains Quality Innovation Network, the QIN-QIO serving Kansas, Nebraska, North Dakota and South Dakota in partnership with the QIN-QIOs serving Alaska, Colorado, Hawaii, Illinois, Iowa, Minnesota, Michigan, Montana, Nevada, New Mexico, Oregon, Utah, Wisconsin and Wyoming.