April 26, 2017 @ 12:00 pm – 1:00 pm America/Chicago Timezone
Geneal Roth

Nurse and Patient

Teach-back is a communication method used to help patients understand and remember important information. Successful implementation of teach-back has demonstrated better recall and understanding of procedures by patients as well as improved patient satisfaction, medication safety and clinical practice efficiency.  Effective strategies for utilizing and implementing this evidenced-based practice in various patient encounters will be discussed and demonstrated.

Target Audience:     

Healthcare professionals with regular patient/family encounters or those responsible for improving patient safety and communication would benefit from this webinar.


Upon completion of the WebEx, participants will be able to:

  1. Define teach-back
  2. Summarize the value of using teach-back for patients/families and healthcare providers
  3. Review teach-back training and implementation resources
  4. Discuss effective strategies for implementing teach-back
  5. Discuss practical teach-back measurement strategies


Sally May HeadshotSally May, RN, BSN, CH-GCN, is the Senior Quality Improvement Specialist at Quality Health Associates of North Dakota. Through her career, she has had the opportunity to engage patients/families with a variety of needs across the care continuum. As a trained community organizer, she has facilitated community coalition development, data collection and analysis, evidence-based intervention selection and measurement strategy creation. She is one of the Great Plains QIN co-leads for the Care Coordination project.


Jayme SteigJayme Steig, PharmD, RPh, is a Quality Improvement Specialist – Pharmacy at Quality Health Associates of North Dakota. Jayme has had the opportunity to engage patients/families in a variety of settings, including community pharmacy, long term care pharmacy, medication therapy management and managed care. He is one of the Great Plains QIN co-leads for  the Care Coordination and Medication Safety projects.