September 27, 2018 @ 2:00 pm – 3:00 pm America/Chicago Timezone
Linda Penisten

nurse with patient


[youtube https://www.youtube.com/watch?v=aaE1O94vepo]

In June 2016, Rapid City Regional Hospital in Rapid City, SD, launched a new method of quality improvement that puts frontline staff in the driver’s seat for healthcare reform. Data collected since implementation of the initiative shows improved care management of patients. In this webinar, the improved care management processes, key roles and elements of the initiative will be discussed. Data will be explored reflecting the positive outcome of the initiative.

Target Audience:

Qualified health professionals (physicians, PAs, NPs), clinical staff (nurses and pharmacists), and non-clinical staff (pharmacy staff and office managers) in clinics, hospitals, FQHCs, rural health clinics, pharmacies, consumers and their families and all community partners who will benefit from a discussion addressing discharge processes.


Upon completion of this webinar, participants will be able to:

  1. Examine and review key discharge processes and roles to improve progression of care management
  2. Identify key elements of the discharge timeout process
  3. Discuss key data elements that demonstrate improvement of care management


Nita Dunham
Sr. Director, Case Management
Rapid City Regional Health
Rapid City, SD

Nita Dunham has over 25 years of experience as a healthcare professional with the past 20 years focused on her passion which is Case Management. She is a Registered Nurse and holds a Masters Degree in Administrative Studies with an emphasis on Health Administration from the University of South Dakota. She is a Certified Case Management Administrator and also co-authored the article: A Hospital-to Nursing Home Transfer Process Associated With Low Hospital Readmission Rates in JAMDA, 2013.

Nita has been in Case Management leadership role for over 10 years and currently serves as the System Director of Care Management for Regional Health. She has served on multiple internal performance improvement initiatives and partnered with the community to improve safe transitions for the patients they serve.

Andrea Anderson
Nurse Manager, Case Management
Rapid City Regional Health
Rapid City, SD

Andrea Anderson has been in the nursing field for the past 13 years. She graduated from South Dakota State University with a Bachelor’s of Science in Nursing. During her early career she joined Regional Health as a staff nurse on an Orthopedic, Surgery, and Neurology unit. In 2011, Andrea began her journey down the path to Case Management. Andrea currently serves as the Nurse Manager for Care Management at Rapid City Hospital.