A senior woman getting a checkup at the doctor's office.

To healthcare professionals everywhere: these are unprecedented times. There’s no road map. We’re facing conversations that we never expected – or wanted – to have.

Your stakeholders are not only making decisions about what to say to patients and families, but how to say it. This playbook includes practical, crowd-sourced advice about how to tackle difficult topics from clinicians on the front lines of COVID-19. The “CALMER” acronym outlined in this guide will help healthcare providers structure talks about goals of care with patients and families. (This resource is available in 23 languages).

Access the COVID Ready Communication Playbook

VitalTalk is a 501c3 nonprofit social impact organization dedicated to making communication skills for serious illness part of every clinician’s toolbox.