To healthcare professionals everywhere: these are unprecedented times. There’s no road map. We’re facing conversations that we never expected – or wanted – to have.
Your stakeholders are not only making decisions about what to say to patients and families, but how to say it. This playbook includes practical, crowd-sourced advice about how to tackle difficult topics from clinicians on the front lines of COVID-19. The “CALMER” acronym outlined in this guide will help healthcare providers structure talks about goals of care with patients and families. (This resource is available in 23 languages).
VitalTalk is a 501c3 nonprofit social impact organization dedicated to making communication skills for serious illness part of every clinician’s toolbox.