The 11th annual Summit on Quality was held on May 10, 2019 at the Hyatt Regency in Wichita, Kansas. The Summit is a quality improvement educational event drawing healthcare leaders from across Kansas; this years’ Summit boasted a record number of attendees. Summit programming is designed to engage and connect a wide range of health care professionals practicing in both urban and rural settings. Jade Perdue, CMS Director of Quality Improvement Innovation Models Testing, presented the opening keynote, titled ‘Quality Improvement—Looking Back and Moving Forward’. Perdue discussed successes and important advances in quality improvement work over the last decade; specifically as it relates to patient-centered care. Perdue described the vision and priorities of HHS Secretary Alex Azar and CMS Administrator Seema Verma. She articulated current patient safety progress and planned national quality improvement work that advances value-based reimbursement. She also shared insight on leadership and management approaches that drive sustainable healthcare transformation.
This was the first year the Summit on Quality offered a ‘Physician-Only’ breakout session, which included presenters Lisa Rotenstein, MD, and Bowen White, MD.
Dr. Rotenstein, Cofounder of CareZooming, focused on ‘Quality improvement being a journey — and being an exceptionally challenging one from the very first step. CareZooming is fundamentally an innovation repository that allows users to build upon the successes of others so that we aren’t all reinventing the wheel or, worse, repeating each others’ mistakes. Her presentation offered hands-on help and know-how that physicians could take back to their clinic and implement immediately. Rotenstein showed attendees how to lead successful quality improvement initiatives; there is a middle ground between “delegating it all” and “doing it all yourself.”
Dr. White, author of Why Normal Isn’t Healthy, provided the second workshop for physicians. Dr. White discussed the way people are treated determines the health and productivity of the organization, collectively and individually. ‘Rankism’ occurs when someone takes away the dignity of another person by pulling rank. ‘Chronic rankism’ can become infectious and self-perpetuating at all levels of an organization. But it need not. Cultivating a dignitarian workplace begins with proactive leadership that sets the tone by setting constructive examples. Once established, a dignitarian workplace makes for a suspiciously healthy and productive place to work where collaboration amongst equals creates the best solutions for those being served. Such leadership ultimately leads to better connections, not only with teammates, but also with patients and their families.
The closing keynote, “Why Normal Isn’t Healthy” was also presented by Dr. White. As an organizational physician, Dr. White has years of experience with the ‘people piece’ of the workplace puzzle: mitigating stress and creating healthy work environments, team building, leadership and managing change. His programs emphasize the need for individuals to take responsibility for their own health and well-being as he helps organizations create suspiciously healthy workplaces. Healthcare providers maximize the care they deliver to patients when they first see to taking care of themselves and their work environment. You cannot reach peak performance without being stressed at times, but you also cannot live at the peak. Dr. Bowen aims to help individuals find the balance. Attendees received a temperature training device for practicing biofeedback at home.
Additional breakouts were provided by Ransom Memorial Health, HaysMed, Hoxie Medical Clinic & Community Health Center of Southeast Kansas, and Rooks County Health Center & Newton Medical Center.